Chief Operating Officer (COO) - The Well Appointed House
Location: Greenwich, CT (In-Person or Hybrid)
Employment Type: Full-Time
About Us
The Well Appointed House is a premier online marketplace specializing in luxury home décor, furniture, and lifestyle products. Founded by Melissa Hawks, our company curates a sophisticated collection of hundreds of top home brands and offers a seamless shopping experience for discerning customers. As we continue to grow rapidly, we seek a dynamic and experienced Chief Operating Officer (COO) to lead and optimize our daily operations.
The Role
We are looking for a highly strategic and operational leader to take over the day-to-day management of our business and help grow, monetize and scale our existing brand into a larger marketplace. Reporting directly to the Founder, the COO will be responsible for overseeing all aspects of operations, product management, logistics, customer service, website backend functionality, and high-level marketing and advertising strategies. The COO will work closely with the Director of Marketing and Director of Operations to ensure efficiency, profitability, and sustainable growth.
Key Responsibilities
Business Operations: Oversee the daily operations of the e-commerce business, ensuring all functions run efficiently and align with the company's growth objectives.
Product Management & Pricing: Manage a diverse portfolio of luxury home brands, ensuring competitive pricing strategies and seamless product launches.
Shipping & Logistics: Streamline shipping and fulfillment processes to enhance efficiency and customer satisfaction.
Customer Experience: Lead and optimize customer service operations to ensure a superior shopping experience.
Website Management: Oversee the backend of the e-commerce site, ensuring optimal performance, functionality, and user experience.
Marketing & Advertising Oversight: Work with the Director of Marketing to implement high-level strategies for brand positioning, advertising, print catalog management and customer acquisition.
Leadership & Growth Strategy: Provide leadership to the internal team and drive strategic initiatives to optimize profitability and scalability.
What We're Looking For
Proven experience in an executive or senior leadership role in e-commerce with specific knowledge of the home décor and lifestyle luxury retail space.
Strong understanding of product management, logistics, customer service, and digital marketing within an e-commerce framework.
Experience managing teams and working cross-functionally with marketing, operations, and technical teams.
Ability to analyze data and financial reports to make informed business decisions.
Expertise in Shopify, e-commerce fulfillment platforms, and digital marketing tools is a plus.
Strong problem-solving, leadership, and strategic planning skills.
Must be based in or willing to work in Greenwich, CT, with flexibility for hybrid work.
Why Join Us?
Competitive salary and benefits package
Opportunity to work in a high-growth, design-driven industry
Collaborative and entrepreneurial work environment
Healthcare plan
If you are an operational leader with a passion for luxury home retail and e-commerce, we invite you to apply. Send your resume and a cover letter to us.