We are seeking an experienced Customer Support Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service, problem-solving, and logistics coordination, preferably within the auto transportation industry. This role requires excellent communication skills, attention to detail, and the ability to manage multiple customer inquiries efficiently.
Key Responsibilities
Serve as the primary point of contact for customers, providing timely and professional support via phone, email, and live chat.
Assist customers with booking, tracking, and resolving issues related to their vehicle shipments.
Communicate with customers and collaborate with internal teams to ensure smooth transportation and deliveries.
Resolve customer concerns with a proactive and solution-oriented approach.
Maintain accurate records of customer interactions and transactions in the HubSpot, FreshWorks, Ring Central and CargoTel systems.
Educate customers on service options and policies.
Reduce escalations and work collaboratively with other departments to resolve complex cases.
Qualifications & Skills
3+ years of experience in a customer support or logistics role, preferably in automobile transportation.
Strong problem-solving skills and the ability to handle high-pressure situations.
Excellent verbal and written communication skills.
Proficiency in TMS, CRM software, customer support platforms, and Microsoft Office Suite.
Ability to multitask, prioritize, and manage time effectively.
Knowledge of auto transportation logistics and industry regulations is a plus.
High attention to detail and organizational skills.
A customer-first mindset with a focus on delivering an outstanding experience.
Company
Preowned Auto Logistics is a privately owned and operated national automotive carrier and broker located in Peabody, MA. They have been providing fast, safe, and reliable auto transportation with superior customer service for over 20 years. Their expertise in automotive transportation includes Seasonal Residents, Recreational Vehicles, Dealerships, Overseas/International shipments, as well as Private Party Shipping.