Customer Service Representative - On-Site in Elmwood Park, NJ
We are seeking a highly organized and detail-oriented Customer Service Representative to join our client's dynamic team. This on-site role is critical to ensuring customer satisfaction through efficient order management, shipment tracking, and timely communication. The ideal candidate will have at least 5 years of customer service experience, strong time management skills, and proficiency in MS Office (Excel, Word, Outlook).
Key Responsibilities:
Process and manage customer orders with accuracy.
Track shipments via FedEx and provide status updates.
Respond to customer inquiries via email and phone.
Maintain detailed records and ensure data accuracy.
Utilize Excel and Outlook to manage customer interactions.
Qualifications:
5+ years of customer service experience.
Strong computer skills (MS Office Suite, especially Excel).
Excellent organizational and time management skills.
Experience with Encore software is a plus.
Must be willing to work 100% on-site in Elmwood Park, NJ (Relocation in ~2 years).
Compensation:
$50,000 - $55,000 per year, based on experience.
For immediate consideration please email your resume to: christine.kiernan@lhh.com