As a Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on a product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters.
What you'll do: • Provide operational support to members with their product Review accounts and processes transactions that may require action. • Identify and confirm the member's immediate request(s) and works to resolve issues. • Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions. • Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. • Follow written risk and compliance policies and procedures for business activities.
What you have: • High School Diploma OR GED • Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures • Strong interpersonal and communication skills • Ability to prioritize and multi-task while navigating through multiple business applications • Successful completion of a job-related assessment is required