The Trust Team at The Haverford Trust Company is responsible for the daily administration and maintenance of the company's fiduciary account business, which directly manages client trust and estate accounts.
The Trust Administrator reports to and partners closely with the VP, Trust & Estate Administration and Trust Officer to provide direct support to them in managing their portfolio of trust relationships. The Trust Administrator also works closely with an additional Trust Officer and the other Trust Administrators and Senior Trust Administrators to collaborate and ensure best practices and efficiencies for the entire Trust Administration Team.
ABOUT HAVERFORD TRUST
The Haverford Trust Company was founded in 1979, and our commitment to quality remains the cornerstone of our success. The Haverford Quality Investing® philosophy is supported by the expertise and integrity of our people, not to mention the reputation and track record of our company. As of December 31, 2024, we had $15.0B in assets under management or consultation.
Haverford Trust has experienced significant growth in recent years - only three years ago we had 110 employees and now we have 148 team members - but our commitment to a strong company culture has never wavered. With a company-wide Monday Morning Meeting to kick off the week, informal breakfasts with the President and CEO, a Speaker Series for Women, and an annual charity run, and more, Haverford has a powerful and unique culture. Meet our team, and you quickly see that every person exhibits Haverford's core values of quality, integrity, respect, discipline, optimism, and community. Our employee retention rate of 97.1% speaks for itself. Unquestionably, our team is our greatest asset.
We invite you to learn more about our approach, our beliefs, and our commitment to Quality Investing at www.HaverfordQuality.com and our LinkedIn page.
REQUIREMENTS
Normal business hours are Monday thru Friday 8:30AM - 5:30PM EST
Hybrid work schedule with set days to work from home and in the office, with all employees working in the office on Wednesdays, in Radnor, PA.
Periodically, local travel and the need to work additional hours are needed to meet work expectations; we endeavor to provide as much notice as possible in these instances.
POSITION RESPONSIBILITIES
Key responsibilities include, but are not limited to, the following:
Provide direct support to the VP, Trust & Estate Administration and Trust Officer in the management of their trust relationships and portfolios. Proactively anticipate and assess their needs.
Communicate in person, by phone or email directly with clients, advisors, centers of influence and other professionals as needed and maintain client contact management records across various systems.
Assist with miscellaneous daily administrative tasks including but not limited to reporting, managing daily bill pay, trust contributions, distributions, discretionary requests, managing overdrafts, statement requests/change, managing documentation of client files - both hardcopy and electronic for file retention and client requests, etc.
Manage annual Unitrust/Power to adjust calculations, change annual distribution amounts for all accounts and follow up to ensure completion.
Coordinate all aspects of the new account opening process including the review of trust agreements for proper coding.
Coordinate receipt of new account assets, by notifying the transferring institution of the transfer and ensure that proper lots, tax basis and acquisition dates are entered into HTC's systems.
Coordinate all aspects of the account termination process; obtain or process date of death valuations, prepare Schedules of Distribution, assist with coordinating the preparation of receipt and release/family settlement agreements, and mail to interested parties and track to completion.
Provide overall team support to the Directors of Trust Administration, Senior Trust Officers, Trust Officers, Senior Trust Administrators, and other Trust Administrators in the management of their trust and estate relationships.
Work directly with the Trust Officer that oversees the Trust Administrators to complete projects, create best practices and improve processes to benefit the entire team.
Assist with estate settlement work.
Assist with management of the team's trust owned real estate and trust owned life insurance files.
Manage the team's monthly Trust Administration Committee meetings including scheduling, the agenda, minutes, and follow-up.
Manage the team's annual trust administrative account review process.
Coordinate the team's critical dates and notes database.
Oversee the team's will file.
Manage the team's vault log.
Perform ad hoc projects.
QUALIFICATIONS
Education / Experience
BA or BS undergraduate degree in finance or related field.
Minimum 3 years' experience in trust administration preferred.
Estate settlement experience preferred.
CTFA certification preferred, not required.
Skills / Abilities
Teamwork
Collaborate effectively within our own highly interactive team to achieve goals.
Crosstrain to support team members; serve as a reliable back-up.
Work productively in cross-functional endeavors to execute tasks.
Communication
Exceptional verbal skills and client relationship skills with an emphasis on five-star, value-added service.
Excellent written communication skills, including precise editing.
Strong, persuasive presentation and public speaking skills.
Technical
Proficiency with Microsoft Office Suite or related software.
Must demonstrate the ability to quickly learn new technologies and investment management and trust administration software programs.
Work Management and Product
Dedication to quality and excellence.
Ability to build trusting, long-term relationships with business partners.
Finesse to identify/define needs while managing stakeholder expectations.
Strong analytical and problem-solving skills; creative and innovative solutions.
Excellent organizational skills; capacity to effectively handle difficult requests.
Superior attention to detail, including accuracy in compiling data and materials.
Excellent time management skills; proven ability to act promptly and meet deadlines.
Work Values
Models the firm's values of Quality, Integrity, Respect, Discipline, Optimism, and Community.
Always demonstrate ethical decision-making; escalate issues appropriately, consider reliability and credibility of facts, consider future consequences of decisions for the firm, and remain willing to make, support, and be held accountable for decisions.
The Haverford Trust Company shall, in its discretion, modify or adjust the position to meet the company's changing needs. Additionally, this job description is not a contract and may be adjusted as deemed appropriate in Haverford's sole discretion.
All team members of Haverford are required to comply with internal procedures as well as applicable federal, state, and self-regulatory organizations including, but not limited to, the Bank Secrecy Act of 1970 and the USA PATRIOT Act.
The Haverford Trust Company is an equal opportunity employer. The Company is committed to providing equal employment opportunities to all applicants. All applicants for employment will be provided equal and fair opportunity without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, age, citizenship, disability, medical condition, marital status, status as a veteran or special disabled veteran, or any other characteristic protected by law.
This position may be subject to Haverford's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Haverford the details of certain political contributions. Haverford may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Haverford's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.