Dealer Support Representative - Parts, Garments & Accessories (PG&A)
We are seeking a motivated and detail-oriented Dealer Support Representative to join the CFMOTO PG&A team. This position involves responding to dealer inquiries, addressing complicated complaints, and ensuring timely resolution. The ideal candidate will be able to handle both verbal and written dealer inquiries, while also supporting various PG&A day-to-day processes to enable business success.
Prepare, review, and send informational PG&A notices to field sales managers and dealers
Assist in troubleshooting possible field issues for PG&A
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.
Dealer Portal Management
Prepare, monitor, and correct PG&A catalogue diagrams for internal and external use
Providing feedback on the efficiency of the customer service process.
Dealer Training
Train dealers service personnel on ordering PG&A items when needed
Catalogue and communicate PG&A dealer and sales feedback internally
PG&A Business Process Management
Manage PG&A portion of the CFMOTO Consumer Website includes design and development updates
Lead the development of the LMS (learning Management System) PG&A training modules
Qualifications
Education & Experience Required
High school diploma or equivalent; associate's degree or higher preferred
1-3 years' previous experience in similar role with customer focused outlook, preferably within the Powersports, Automotive, Dealership, or similar industry
Ability to learn quickly about a variety of products and services.
Ability to work independently with strong teamwork & collaboration skills
Strong customer focus and service orientation with the ability to interact effectively with dealer personnel at all levels
Ability to adapt to changes and manage evolving customer needs.
Excellent interpersonal communication (oral / written), and problem-solving skills.
Excellent attendance and punctuality record.
Ability to incorporate constructive feedback and continuously improve performance.
Proficient with Microsoft Excel, PowerPoint, Word, and Outlook and general computer skills
Additional Information
All applicants must be eligible to work in the US
Normal schedule is Monday - Friday, 8 am - 5 pm; ability to work required hours
Working conditions are normal for an office environment
Requires use of office equipment such as computers, telephones, copy machines
Required sitting and computer-related activities for extended periods of time
Ability to lift and/or move up to 50 lbs.
Equipment operation requires specialized training and testing within CFMOTO standards
The wage range for this role takes into account the wide range of job-related factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, certifications, education, location and other business and organizational needs. A reasonable estimate of the current salary range is $55k-$70k annually. Our competitive salaries are just one component to CFMOTO's total compensation package. Additional benefits include: medical, dental & vision insurance, 401K Match, Vacation & Sick Time, Life Insurance and Employee Purchase Discounts and opportunities.