Idom is an employee-owned international engineering, architectural and consulting firm. Our company has more than 5300 professionals in 45 offices in the Americas, Europe, North Africa, and the Middle East. In the US we emphasize providing professional engineering and consulting services to the sectors of Power, Petrochemical, Renewable Energy, Astronomy, Research Test Facilities, Manufacturing, Pulp and Paper, and the Food and Beverage market sectors. Our company has been in business since 1957. We have a backlog of interesting and technically challenging projects in the US and worldwide. Please refer to our global website, www.IDOM.com.
We are currently expanding operations in the Northeast in the Power Transmission and Distribution sector. This position must sit out of Brewster NY.
Responsibilities
Perform a wide range of assignments and resolve problems independently without close supervision.
Ability to anticipate upcoming responsibilities or needs and use initiative appropriately.
Perform and document basic data analysis functions. Perform other duties as required.
Gain knowledge of policies and procedures related to the new service process.
Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services.
Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee.
Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues.
Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
Participates in emergency storm restoration efforts.
Works to enhance the communication of policies and procedures to our contractors.
Learn SAP WMS Management System.
Qualifications
3 years of related experience in a customer service, customer focused construction or technical setting
Lesser experience in combination with related Associates or Bachelor's degree will be considered
Effective written and verbal communicator
Attention to Detail
Able to Multi-Task
Self-Motivated
Ability to process data
Our Employees Enjoy:
COMPETITIVE COMPENSATION - Including Incentive compensation based on company performance
JOB ENRICHMENT AND CAREER ENHANCEMENT
GREAT BENEFITS - Company contributions to Health Savings Accounts, medical insurance, dental insurance, short-term disability, long term disability, life insurance, flexible spending accounts, 401(k), paid time off, holiday pay, and other benefit programs
EXCELLENT WORKING CONDITIONS
PROFESSIONAL DEVELOPMENT- IDOM, Inc. invests in developing its professionals including job-related professional training with tuition reimbursement opportunities