An entry-level position as an IoT Integration Specialist for the Business Strategy Department will support customer onboarding, training, adoption, retention, and satisfaction with TOTO's Smart products and technologies.
DUTIES AND RESPONSIBILITIES:
Manage installation of smart restroom devices and provide training and ongoing support
Regularly monitor and analyze data and share insights with customers
Technical Sales and Support - Provide sales support, lead meetings with customers, communicate with customers' IT team on connectivity, and manage and support the IoT solution deployment (pre and post-sales support).
Handle outages and provide support for hardware/gateway problems at customer locations
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field
Strong interpersonal, presentation, verbal, and written communication skills are a must.
Strong troubleshooting and analytical skills
Willingness to learn new tools and technologies and stay current with market trends
Must be organized and able to successfully manage multiple requests and projects with shifting and/or growing job responsibilities. Have a can-do attitude with a take-ownership approach
Strong interpersonal skills
Must be a strong team player with excellent written and verbal communication skills in English
Ability to accept personal accountability and ownership for areas of responsibility
Must be detail-oriented.
Willingness to travel for training and meetings related to this position
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.