The Flight Manager reports to the Director - Operations and ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.
RESPONSIBILITES • Monitor progress and ensure services are correctly requested and delivered • Supervise flight operations processes to provide operational efficiency • Execute and oversee: First requests from new customers + important and short notice requests of all customers. • Provide team support during over-load periods • Assist in coordinating day-to-day flight operations in accordance with all regulations and requirements. • Brief crews/customers on all aspects of flights. • Coordinate international flight planning activities. • Ensure customers are always updated about status of their requested services and actual flights. • Ensure designated checklists are properly done and completed for each arrival and departure (please refer to GTM checklist) • Coordinate with ops teams and Flight Status Team in case of flight delay/revision/cancellation • Coordinate with Dispatch, TravelEX, and FuelEX to deliver one and final brief to crews/customers. • Report to Ops Manager/Procurement/Accounts/AM/BDM/Client Relations in case of service failure or major delay • Assist Ops Manager/Duty Manager with service reports, when necessary • Communicate with employees and management in a clear and concise manner • Manage customer accounts from operations-side (communications, feedback and activity monitoring) • Prepare detailed monthly customer management reports • Other tasks in line with job scope as instructed by Director - Operations.
REQUIREMENTS
EXPERIENCE
3 - 5 years' experience in flight support services any aviation related field.
SPECIFIC / TECHNICAL SKILLS • Fluent in English and Spanish (oral and written) • Proficient in computer skills (word, excel, power point etc.) • Well-versed in IT Skills (MS Office database management) • Passionate about delivering excellence, detailed, customer focused and results oriented.