As a Manager of Sales, you oversee the daily operations of an inside sales team of Account Managers and Sales Support Representatives. You develop each member of your sales team by understanding individual development needs and proactively coaching and catering to those specific needs.
Primary Job Duties
Professional Development of Team Members:
Assess Cold Calling Capabilities: Observe team members' performance through remote monitoring, direct monitoring, and joint customer calls
Collaborate with Sales Coaches on your new hires' professional development
Constructive Feedback: Aid in all team members' (new and tenured) growth by regularly conducting one-on-one proactive coaching sessions, training, and skill development
Goal Progress, Forecasting and Reporting:
Track team members' progress towards achieving monthly, quarterly, and annual goals, and keep team members apprised of their progress.
Conduct periodic business reviews for each Account Manager.
Daily Operations:
Ensure timely and accurate completion of timecards for payroll processing and address attendance or time recording issues promptly, involving HR as needed.
Conducts ongoing and annual performance evaluations for assigned team members.
Interviews and hires members of their sales teams
Serve as the first line of support to team members for logistics, customer issues, pricing inquiries, system and procedural questions, advice, and issue escalation.
Produces business results through pipeline and deal management, vendor engagement, customer involvement, sound decision-making, and profitability management.
Attends sales meetings and training sessions to enhance and maintain sales skills as well as technology industry trends
Required Competencies:
Working knowledge of Microsoft Office Suite with the ability to create a document or simple spreadsheet.
Experience working in a related technology field dealing with hardware, software and/or IT services
Previous outbound sales experience in an account management or account executive environment
Adept at proactively finding business opportunities within the existing customer base
Advanced knowledge of Business Development with the ability to create new lines of business
Negotiation skills with the ability to secure the best purchasing agreement for customers and the company
Previous experience working with a CRM tool with a general ability to understand how it integrates with an order management system
Organized state of mind with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines
Preferred Qualifications:
Demonstrated Professional experience Managing or Coaching Inside Sales Teams
Experience with the Challenger Sales Method and/or Coaching for Performance techniques