Schedule: Monday-Friday, may work occasional weekend day for an event
Who we are:
When you work at Dallas Retirement Village, you'll notice that it's more than a typical senior living community. It's a uniquely uplifting community where active older adults enjoy vibrant living, rewarding opportunities, exceptional hospitality, and great friendships. This retirement community is conveniently located in the warm and welcoming town of Dallas, Oregon. You'll appreciate the beauty of our 30-acre campus. By design, the natural architecture blends seamlessly with the landscape of the surrounding Mid-Willamette Valley. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. We are currently seeking an experienced Residency Coordinator to add to our Sales and Marketing team. If you're looking for a different perspective on sales and senior living come join us today!
You will enjoy: • Medical, Dental, Vision Insurance and Flexible Spending Accounts • Now Offering Every Day Pay! • PTO and eight paid holidays • Day Care/Child Care • Life and disability insurance • 403(b) with company match • Scholarship Program • Tuition Reimbursement Program • Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities. • You will enjoy being part of a great team in a fun, engaging work environment!
Who you are: • Associates degree or equivalent required. • A minimum of one year's sales experience is required. • Experience in healthcare, retirement housing, residents with Alzheimer's disease or assisted living is beneficial. • Management and/or operation of social media communications and platforms required. • Experience with graphic design is beneficial. • Video technology experience necessary - the ability to assemble and create videos. • Interest and/or experience in photography are beneficial. • Must be able to generate a warm, friendly, and caring manner on first impression. • Must be able to work independently and be initiative-taking. • Must possess strong multi-tasking and organizational skills. • Must possess effective interpersonal communication skills, as well as the ability to deal tactfully and pleasantly with residents, families, community resources, visitors, and the public, even in such event it is interpreted a party is "difficult" to deal with. • Must be comfortable demonstrating and communicating empathy. • Must demonstrate excellent verbal and written communication skills and can communicate and present in person, in writing, and on the telephone effectively with both large and small groups and in English. • Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials. • Skilled in a Windows-based computing environment including email and Microsoft Office, productivity software. • Must have a valid driver's license.
General Summary:
The Residency Coordinator works in accordance with established policies and procedures of the community with specific instruction from the Marketing & Sales Director. The Residency Coordinator provides support for all aspects of the marketing and sales effort and provides coordination of the closing and move-in functions. This primarily includes managing administrative functions, coordinating events, completing reports, serving in a hospitality and customer service role, managing office inventory, overseeing social media platforms, and providing other administrative support functions.
Essential Job Duties: • Responsible to support the marketing team in its efforts to meet the community's sales and occupancy levels in accordance with the marketing plan. • Greets and serves all visitors to the marketing office in accordance with the Life Care Services Extraordinary Impressions program. • Assists in the planning of Dallas Retirement Village community marketing events and attends community outreach and networking events as directed. • Utilizes Salesforce software (CRM) effectively by promptly inputting data and using the system to manage the lead base and community sales. • Manages the office by tracking inventory and ordering office supplies, collateral, and other printed materials within the approved budget. • Manages social media communications and platforms along with other digital responsibilities as assigned, taking an active role in the community's social media strategy. • Uses Publisher, Canva, and other graphic design programs or software and collaboratively works with other marketing staff to coordinate and create the marketing newsletter. • Uses applications to create marketing video messages, video tours, and presentations. • Provides administrative support to the Marketing and Sales Director as requested. • Prepares closing documentation and internal communications timely and accurately. • Serves as the primary contact with the future resident regarding move-in dates and details surrounding residency. • Interacts with other departments to ensure that accommodations are properly prepared for each move-in and to keep all pertinent parties apprised of dates and any changes. • Understands and articulately represents all documents related to residency, including but not limited to, Residence Agreements, Disclosure Statements, Handbooks, etc. • Assumes responsibilities for personal work areas, lobbies, and common areas throughout the community and maintaining them in a presentable manner. • Works closely with residents and family members/representatives as well as key influencers during the transition process to facilitate a timely and beneficial commitment to the community, while advocating for residents to ensure a smooth transition and peace of mind for their family members or representatives. This includes frequent personal contact or inquiry with the prospective residents and family members, including but not limited to telephone calls, tours, and office or home visits as appropriate. • Connects directly with new residents, to nurture and assist them with adjusting to and learning how to maneuver in and around their new environment for optimal resident benefit and satisfaction. • Provides feedback to community leadership regarding information learned through the move-in process that can impact and improve strategies to grow occupancy. • May need to work occasional evenings, weekends, or holidays to support or cover events. • Always maintains a professional appearance. • Other duties assigned by the Marketing and Sales Director.