Job Description:
The Product Quality and Compliance Manager is responsible for overseeing the entire product
quality lifecycle from prototype evaluation and compliance certification to post-market
performance analysis. This individual will develop quality control strategies, compliance
frameworks, and testing procedures while ensuring seamless collaboration between product
development, engineering, and suppliers.
As a key leader, this role will manage and mentor the Product Quality & Compliance team,
driving innovation and best practices in quality assurance and regulatory compliance.
Key Responsibilities:
Quality & Compliance Leadership:
- Develop and oversee product quality assurance strategies to ensure compliance with UL, NSF, ISTA, and other regulatory standards.
- Establish testing protocols, inspection procedures, and risk assessment frameworks for all products.
- Ensure cross-functional alignment between product development, engineering, and operations teams on quality expectations.
- Lead continuous improvement initiatives to optimize product performance and reduce defect rates.
- Product Testing & Issue Resolution:
- Oversee incoming product inspections, ensuring that product samples from containers meet functional and quality standards.
- Analyze customer feedback, identify recurring issues, and develop corrective action plans.
- Establish and enforce data-driven decision-making processes for addressing product defects and vendor quality concerns.
- Prototype & Pre-Production Evaluation:
- Collaborate with Product Development and Engineering teams to evaluate prototypes before production.
- Define and enforce technical validation criteria to ensure all new products meet design. specifications.
- Recommend design modifications based on testing results, industry trends, and regulatory requirements.
Regulatory & Compliance Oversight:
- Ensure all products comply with industry certifications, safety regulations, and government standards.
- Manage third-party certification testing (UL, NSF, ISTA, etc.) and regulatory\ documentation.
- Develop and implement internal compliance training for relevant teams.
Process Development & Documentation:
- Create and maintain standardized testing workflows, quality checklists, and reporting systems.
- Oversee the documentation of product inspections, defect reports, corrective actions, and compliance testing.
- Establish and maintain best practices for quality assurance, ensuring consistency across product lines.
Vendor Collaboration:
- Work with vendors and suppliers to enforce quality expectations, drive improvements, and negotiate corrective actions.
- Lead quality audits of manufacturing partners to assess process compliance and performance.
Qualifications and Skills:
- 7+ years of experience in product quality assurance, compliance, or regulatory affairs within manufacturing or consumer products.
- Proven leadership in developing quality programs, compliance frameworks, and vendor quality management.
- Strong knowledge of product testing, risk assessment, and defect analysis methodologies.
- Expertise in UL, NSF, ISTA, FDA, and other relevant certification processes.
- Strong analytical and problem-solving skills with a data-driven approach to quality improvement.
- Excellent communication, documentation, and cross-functional collaboration skills.
- Experience managing teams and leading quality assurance initiatives.