Customer Service Agent at Indiana Farm Bureau Insurance Dusty Wilhite Agency in Evansville, Indiana

Posted in Other 3 days ago.

Type: full-time





Job Description:

Our Agency is Growing FAST - And We're Looking for Our Next Rockstar!

Do you know someone who would be perfect for this role? A friend, family member, your favorite office person at the doctor's office, or even an amazing server? If they apply, get hired, mention you, and stay with us for at least 6 months, we'll send you a $1,000 referral gift as a thank-you!

Job Opportunity: Insurance Office Assistant - Fast-Paced & Rewarding Environment

Are you a detail-oriented, goal-driven, and customer-focused professional looking for an opportunity to grow? Do you thrive in a fast-paced environment, love solving problems, and enjoy making a difference? If so, we want you on our team!

About the Role:

We're looking for a high-energy Insurance Office Assistant to support our rapidly growing agency. This role is perfect for someone who has a servant's heart, a sense of urgency, and a passion for helping others while maintaining accuracy and efficiency.

Key Responsibilities:
• Provide exceptional customer service by assisting clients with policy questions, claims, and coverage options.
• Process paperwork, update client information, and handle data entry with strong attention to detail.
• Manage emails, phone calls, and scheduling with professionalism and efficiency.
• Support agents with policy quotes, follow-ups, and client communications.
• Identify opportunities for business growth and take initiative to improve processes.
• Work independently while being a team player in a fun, supportive office environment.
• Solve problems with a positive attitude and a solutions-focused mindset.
• Utilize Microsoft Office Suite (Word, Excel, Outlook) to manage documents and client interactions.
• Handle multiple tasks without getting overwhelmed in a dynamic, high-energy workspace.

What We're Looking For:

?? Detail-Oriented - Accuracy and organization are a must

?? Customer Service Superstar - You love helping people and building relationships.

?? Self-Starter - You take initiative and don't wait for direction.

?? Goal-Driven & Growth-Focused - You're excited by opportunities to learn and succeed.

?? Problem-Solver - You find solutions quickly and efficiently.

?? Thrives Under Pressure - You can juggle multiple priorities without stress.

?? Tech-Savvy - Proficiency in Microsoft Office and the ability to learn new systems.

?? Sense of Urgency - You move fast and get things done without sacrificing quality.

?? Team Player with a Fun Attitude - Our office is fast-paced but supportive and enjoyable.

Why Join Us?

? A positive, team-oriented work environment where your contributions matter.

? Growth opportunities within a thriving agency.

? Paid Time Off (PTO) to support work-life balance

? A chance to make a real impact on client's lives.

? Competitive pay with potential for bonuses based on performance.

? Potential Health Insurance Reimbursement Plan to help with healthcare cost.

If this sounds like you-or someone you know-apply today and become part of our fun, hardworking, and client-focused team.
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