Business Performance Analyst, Payments Risk Operations at Meta in Austin, Texas

Job Description:

The mission of the Payments Risk team is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse. Within the Risk Operations team, Business Performance Team is responsible for overseeing day-to-day fraud management for Meta's suite of payments products. We define performance metrics, build monitoring and alerting systems, analyze new fraud trends, scale operational workflows, and build and manage rules to detect and prevent abuse.

Business Performance Analyst, Payments Risk Operations Responsibilities:

• Leverage analytics to drive key performance metrics related to fraud losses, false positives, and operational efficiency


• Apply a data-driven approach to identify, understand, and scope emerging fraud trends and support abuse on Meta's platforms


• Design automation rules and new features/signals to deflect bad actors and prevent abuse of our scaled support workflows.


• Partner with Data Science, Product, Engineering and Operations teams to solve problems at scale.


• Willingness to learn new internal tools and systems.

Minimum Qualifications:

• 3+ years experience doing quantitative analysis


• Experience with analyzing metrics and dashboards to quickly identify anomalous spikes/drops


• Experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data


• Experience with creating dashboards that help the business understand key performance drivers.


• Demonstrated experience of performing root cause analysis that require investigative skills to understand how user behavior interacts with backend systems and infrastructure

Preferred Qualifications:

• Bachelor's degree in Business, Science, Engineering, or Economics


• Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), or data visualization tool (Tableau)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.



Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


$34.62/hour to $109,000/year + bonus + equity + benefits


Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Apply Now