The InStore Coach AT&T supervises and coordinates activities of Cellphone Repair Technicians. You'll manage technicians across multiple retail locations while ensuring that production and quality standards are achieved, while cultivating a culture of sales to facilitate sales performance.
ESSENTIAL JOB SKILLS/DUTIES:
This role will support AT&T InStore repair
Create an inclusive environment which embraces and derives value from diversity and change.
Responsible for attending, observing, and facilitating regular coaching and leadership sessions to evaluate and develop Supervisors and Technicians.
Provide expertise in the planning, facilitation, and organization of coaching initiatives: assess needs to plan, develop, coordinate, monitor and evaluate In-Store staff.
Ensure market is executing on Individual Development Plans and performance action plans.
Deliver in-field technical training to enhance technical expertise of the teams.
Measure effectiveness of service and repair functions to determine if performance standards have been met.
Develop employees to ensure they have a clear understanding of performance metrics.
Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
Manage parts inventory for respective store locations.
Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
Adheres to internal standards, policies, and procedures.
Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Performs other duties as assigned.
SKILLS:
Technical skills
Knowledge of and proven work experience with education principles and methods for coaching curriculum and training design, and teaching, instruction, and supervision of individuals and groups
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
Soft/Leadership skills
Active listener; strong communication - verbal and nonverbal
Good analysis; solves basic problems
Manages time; takes direction from leader
Builds relationships with teammates
Basic understanding of the products and services offered
Adaptable to change; manages change in work priorities
Contributing team member and pursues relationships to advance work
Provides peer to peer feedback
Inspires peers through engagement and team support
Reliable transportation required in order to report daily to Forward Stocking Location
EDUCATION AND EXPERIENCE:
Required Education and Experience
Must have a minimum of 6 months tenure in current role
Performance rating must be Strong or above
Not enrolled in PIP, Written Warning, Final Written Warning or higher disciplinary action
Candidate must be amenable to work in the following location:
Union City: 30870 Dyer St
San Bruno: 1206 El Camino Real
Pleasant Hill: 2390 Monument Blvd
Turlock: 2858 W Monte Vista Ave
Tracy: 805 Naglee Rd
Hanford: 1731 W Lacey Blvd
Fresno: 5180 N Blackstone Ave
Preferred Education and Experience
Bachelor's degree and two years related work experience or Associate's degree and four - six years related work experience
Two years of supervisory experience
Prior experience training others on technical repair work
Technical experience in assembling and/or dissembling electronic devices preferred.
Sales Experience is highly preferred.
SUPERVISORY RESPONSIBILITIES:
This role will supervise 7-15 experts
TRAVEL REQUIREMENTS:
Percent of time: ?50%
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING