At Ouster, we build lidar sensing technology. These sensors and accompanying software drive generational innovation cycles in industrial automation, autonomous vehicles, security, safety, crowd analytics systems, and smart cities. We have a market-leading product line of lidar sensors and are expanding our offering to include the perception software that makes 3D lidar data actionable to our customers. We believe our 3D lidar technology will serve as the foundation of tomorrow's infrastructure, improving the capabilities of nearly every device or team that depends on cameras today. We are publicly traded on the NYSE, with an annual revenue run rate of >$100M, and are growing rapidly.
About the Role
We're seeking a talented and experienced Field Applications Engineer to join our team. In this role, you will be responsible for providing technical pre-sales and post-sales support to our customers, focusing on our Gemini Detect perception solutions. You will work closely with sales teams, customers, and internal engineering teams to ensure the successful deployment and ongoing support of our products. This role is for someone looking to transform various industries with revolutionary lidar sensing and perception technolog
y. Responsibiliti
es: Technical Pre-Sa
les:Conduct technical presentations and demonstrations of our Gemini Detect perception solutions to potential custo
mersAssess customer requirements and recommend appropriate solut
ionsCollaborate with sales teams to develop and execute effective sales strate
giesProvide technical expertise to create accurate and compelling propo
sals Post-Sales Sup
port:Aid the Customer Success and Support team
s in:Providing on-site and remote technical support to cust
omersTroubleshooting and resolving complex technical i
ssuesConducting system installations and configura
tionsDeliver training and education to customers on our Gemini Detect perception solu
tions Customer Relationship Manag
ement:Build and maintain strong relationships with cust
omers.Proactively identify and address customer needs and co
ncernsProvide timely and effective communication to cus
tomers Technical Exp
ertise:Stay up-to-date on the latest technologies and trends in perception and ana
lytics.Maintain a deep understanding of our Gemini Detect perception products and so
lutionsContribute to the development of technical documentation and training ma
terials Qualifi
cations: Bachelor's degree in Computer Science, Engineering, or a rela
ted field5+ years of experience in a field applications engineering or technical s
ales roleStrong technical knowledge of perception systems and data analytics, i
ncluding:Expertise in 3D lidar data processing and
analysis.Experience with crowd analytics, traffic systems, real-time monitoring systems, or safety appl
ications.Understanding of sensor fusion techniques and appl
ications.Familiarity with machine learning and computer vision concepts related to pe
rception.Experience with network protocols and architectures, including VLANs, firewalls, and multicast, as they apply to real-time data streaming and management between sensors and
servers.Excellent problem-solving and troubleshooti
ng skillsStrong communication and presentati
on skillsAbility to travel
as neededA bias towards action and
ownership What
We Offer: Competitive salary and benefi
ts package.Opportunities for professional development and car
eer growth.A collaborative and supportive work e
nvironment.The chance to work with cutting-edge lidar perception te
chnologies. If you are a passionate and motivated individual with a strong technical background and a customer-centric approach, we encourage y
ou to apply. Ouster is an equal-opportunity employer. We value all types of diversity and encourage applications from all qualified individuals. We understand that there may be a confidence gap, so please apply even if you don't feel you meet all the qu