Entry - Level Customer Service Travel Coordinator ($21/hr) at Ultimate Staffing Services in Edina, Minnesota

Job Description:

The Customer Service Travel Coordinator is responsible for delivering exceptional service with accuracy, urgency, and professionalism. Our goal is to ensure 100% guest satisfaction by fostering strong relationships through every interaction, whether by phone or email!



Key Responsibilities:

• Handle 30-50 inbound calls daily, assisting guests with booking travel arrangements and addressing inquiries.


• Respond to customer inquiries via phone and email, ensuring prompt and accurate resolution.


• Stay informed on international travel requirements by utilizing internal resources, the State Department website, and news sources.


• Advise clients on passport and visa requirements for international travel.


• Assist clients in uploading accurate personal documentation necessary for travel.


• Troubleshoot technology and process-related issues with clients over the phone.


• Provide clear, helpful guidance while maintaining patience and professionalism.

Requirements:

• 1 year of customer service experience; retail/hospitality/or restaurant industry experience is great. We are willing to train!
  


• Strong problem-solving skills.


• High degree of patience and conflict de-escalation skills.


• Verbal and written communication skills, including listening, researching and decision-making skills.

Additional Info:

• 
  Pay rate: $21/hr


• 
  Schedule: 9AM -5:30PM Monday - Friday


• 
  Location: 100% in office in Edina


• 
  Type: Contract to hire after 90 working days! They are looking for a long-term / permanent employee.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now