Senior Services Manager at ORBIS Corporation in Oconomowoc, Wisconsin

Job Description:

Key Duties and Responsibilities:

1. Develops and executes service line strategies in support of the Market segment strategy. Champions new service solution growth projects to meet market/customer needs and manages new service line extensions.

2. Growth focus

• Solution design to add value to solve customer problems


• Commercial lead with customer presentations and interactions


• Partner with commercial sales to execute growth strategy

3. Monitor and understand competitor's strategies and develop response to those strategies. Own strategy for RSC/IND market.

4. P&L responsibility

• Solutions pricing/margin lead

5. Oversight over customer network management market team

• Drive strategy and build on customer management services value for customer growth

6. Partner with systems manager

• Ensure system supports needs of growing business


• Provide direction on system and reporting needs to drive value

7. Manage direct reports, including performance and development.

8. Other duties as assigned.

Performance Measures and Outcomes

1. Deliver service group revenue and gross margin targets

2. Development and execution of service line strategies

3. Creation of new service development pipeline and execution of established targets

4. Management and career development of direct reports

Education/Certification

Level Required: Bachelor's Degree Business, Marketing, Finance or Engineering

Level Desired: Master's Degree in Business

Description: Experience in lieu of education may be considered

Work Experience

Required: 5-7 years of relevant experience. Direct report management experience

Desired: Service Management experience from within heavy industrial manufacturing, metal fabrication, - automotive packaging services, food and beverage or packaging preferred; experience in other market segments, also considered.

Additional Knowledge, Skills, and Abilities

1. Ability to communicate service information and make professional sales presentation.

2. Ability to present to customers, internal and external.

3. Ability to solve problems with cross functional teams.

4. Ability to manage multiple projects simultaneously to completion.

5. Ability to interact with and lead teams to support the overall company and service line initiatives

6. Ability to assess employee performance and coach and develop others.

7. Availability outside of normal business hours.

8. Ability to lead by example.

Travel Requirements

15-35% travel as needed to support assigned service lines, including customer sites, trade shows, sales calls and manufacturing plants.

Valid driver's license required/Motor vehicle report required

Physical Requirements - For HR Use Only

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Motion Parameters : While performing the duties of this job, the employee is regularly required to use their hands; reach with hands and arms; and talk or hear.

Work Environment : Office environment; customer/plant environments while traveling

Strength Guidelines: Occasionally team lift 30-50 lbs

Vision/Hearing Requirements: Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Other: May be exposed to manufacturing environments; extended periods of sitting and standing

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