Key Responsibilities:Membership Growth & Lead Generation -Proactively source and nurture membership leads using multiple channels and a soft marketing strategy.Present the value proposition of membership, including benefits and financial obligations, to prospects.Conduct tours of the club space, addressing any questions about membership value and benefits.Guide prospective members through a seamless onboarding experience, ensuring they feel welcomed and well-integrated into the clubs community. Strive to maintain steady membership growth with a target of 30-40 new members per month.Cross-sell opportunities for members, including upgrades to wine lockers, cigar lockers, and access to private events.Analyze member engagement trends and spending patterns to proactively enhance their experience, identify opportunities for personalized service, and drive increased club participation.Member Retention & Engagement - Achieve a retention goal of <1% attrition among active members.Develop and execute innovative engagement strategies, including personalized outreach, exclusive member experiences, and curated programming that reinforces the clubs sense of community and value.Data Management & Reporting - Maintain accurate, up-to-date member records and engage in regular data analysis to identify trends.Provide detailed reports on membership activities, including onboarding progress, retention strategies, and cross-sell performance.Work closely with the Marketing, Events, and Culinary teams to create memorable experiences that enhance the value of membership, ensuring a dynamic and enriching club atmosphere.Administrative Support & Coordination - Assist with administrative duties, including updating member materials, onboarding presentations, and membership information packets.Coordinate with internal teams to support event logistics and ensure member-specific details are managed efficiently.Regularly monitor and update member information in the club's CRM and data management systems (e.g., Square/Toast, Peoplevine, Sevenrooms, Tripleseat).Complete all additional assigned duties and tasks in a timely manner while meeting deadlines and maintaining a high level of efficiency and accuracy.Qualifications:3-5+ years of experience in membership, hospitality, or customer service roles, preferably in a high-end or social club environment.Proficiency with CRM tools and data management platforms (e.g., Square/Toast, Peoplevine, Sevenrooms, Tripleseat).Strong proficiency with Microsoft Office Suite, Google Suite, Canva Design, Adobe, DocuSign, and Mac systems.Excellent communication and interpersonal skills, with the ability to build rapport and effectively present club benefits.Strong organizational skills with the ability to manage multiple priorities and meet deadlines.Results-driven with a passion for fostering relationships and growing club membership.Personal Traits:Detail-oriented, dependable, and highly efficient.Adaptable, proactive, and resourceful with a collaborative, team-oriented mindset.Committed to providing exceptional member experiences and contributing to a positive, inclusive club culture.Working ConditionsStanding and walking throughout bar and restaurant spaces; ability to lift up to 40 pounds.Availability for evening, weekend, and holiday shifts as required.Compensation and Benefits - This full-time position offers a competitive salary with commission-based incentives, structured to reward membership growth and retention. The role includes a comprehensive benefits package, such as health insurance, paid time off, and retirement contributions. Additionally, it provides opportunities for professional growth, focusing on business development, leadership training, and strategic membership management within the club. recblid u3jt4m52ruo3wk9v6fgaogc85zhrf3