We are seeking an experienced Vice President of Operations to lead and optimize our operational functions, drive efficiency, and ensure compliance with industry regulations. The ideal candidate will bring deep expertise in retail energy operations, a strong analytical mindset, and proven leadership in managing cross-functional teams.
Key Responsibilities
Operational Leadership
Oversee and lead teams across EDI/Billing, Customer Care, Collections, Texas Operations, and Regulatory Operations.
Drive operational efficiency, streamline processes, and improve key performance metrics across all functional areas.
Ensure effective management of the customer lifecycle, from onboarding to billing, collections, and retention.
Lead Texas Operations, ensuring adherence to ERCOT market rules and processes.
Spearhead gas market expansion, ensuring a strategic approach to entering and optimizing new natural gas markets.
EDI & Billing Oversight
Must have hand on experience with leading service providers of EDI/Billing services for retail electric suppliers.
Manage and oversee EDI processing, ensuring accurate and timely processing of enrollments, billing, and meter data exchanges.
Develop and implement exception handling procedures to quickly identify and resolve billing errors, dropped enrollments, and incorrect rate applications.
Drive process improvement initiatives to enhance EDI and billing efficiencies, reduce errors, and minimize revenue leakage.
Lead the vendor management process for EDI/billing system providers, ensuring optimal performance, compliance, and service level agreements (SLAs).
Implement robust billing validation and reconciliation processes to ensure high accuracy in invoices and reduce customer disputes.
Regulatory & Compliance of Operations
Implement and oversee operational regulatory compliance policies across multiple jurisdictions.
Ensure adherence to market rules and utility requirements in all operational functions.
Collaborate with legal and compliance teams to maintain up-to-date knowledge of retail energy and gas market regulations.
Oversee regulatory reporting and audits related to EDI, billing, and customer transactions.
Gas Market Expansion & Strategy
Develop and execute a gas market expansion strategy, evaluating new opportunities and assessing operational feasibility.
Establish gas billing and settlement processes, ensuring accurate invoicing and regulatory compliance.
Optimize supply and balancing operations, working closely with internal and external stakeholders to ensure cost-effective procurement and delivery.
Monitor gas market performance, customer acquisition trends, and operational KPIs to drive continuous improvement.
Strategic & Analytical Oversight
Monitor and optimize key performance metrics, including billing accuracy, collections rates, customer satisfaction, and operational costs.
Leverage data analytics to drive decision-making and operational improvements.
Identify opportunities for automation, technology enhancements, and process improvements.
Leadership & Team Development
Lead and develop high-performing teams, fostering a culture of accountability, collaboration, and innovation.
Provide mentorship and professional development opportunities for team members.
Enhance team's knowledge of the retail energy market, best practices, and processes.
Partner with other senior executives to align operational strategy with overall company goals.
Travel Requirement
Must be willing to travel nearshore at least 12 times per year (once per month for a week) to oversee operations and team performance.
Qualifications & Experience
Minimum 10 years of experience in retail energy operations, at a retail energy supplier.
Strong understanding of EDI, billing, exception handling, collections, regulatory compliance, and Texas market operations (ERCOT).
Experience in gas market operations, expansion, and billing processes is highly preferred.
Demonstrated ability to manage cross-functional teams and improve operational performance.
Strong analytical and problem-solving skills, with experience utilizing data to drive strategic decisions.
Proven experience in vendor management and process improvement.
Excellent communication and stakeholder management skills.
Why Join SmartEnergy?
Be part of a fast-growing company at the forefront of the retail energy industry.
Lead key operational functions with high impact and visibility.
Competitive compensation and benefits package.
Opportunity to shape and optimize operations in a dynamic, evolving market.
Please send your resume in English along with a brief cover letter outlining your experience and qualifications for the role.