Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging's largest catalog (over 80,000 custom and stock packaging supplies) - offered at low prices with next-day delivery.
Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.
After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.
THE CULTURE
At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.
PACKAGING'S LARGEST CATALOG A First-of-its-kind, Tech-forward Approach
"We have a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next-day shipping, and more." - Anthony Magaraci, Founder/CEO
THE OPPORTUNITY
This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company's growth.
Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.
RESPONSIBILITIES
Process purchase orders according to customer requirements and inventory requirements in the ERP system
Obtain order confirmations from suppliers and communicate to the customer
Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs
Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment
Provide daily support for customers including operations, accounting, and other departments as needed
Serve as a resource for customers for new products, services, and communication
Resolve order problems in a timely manner and escalate as needed
Proactively and regularly meet with Relationship Development Specialists to communicate updates on orders, trends, issues, etc.
Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes
Solve discrepancies in invoicing with accounting, vendors, and customers
Understand the needs of the customers and ensure that they are properly met by required deadlines
Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed
Responsible for training new colleagues on policies and procedures
Forecast the needs of the customer based on order patterns and communicate to the internal team
Responsible for coordination and communication of regional and national customers
Be proactive and manage customer expectations
Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements
Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
Manage projects with minimal oversight
Provide tracking of project activity, progress information, and guidance to customers
Coordinate closely with other departments for continuity and overall program effectiveness
Utilize established policies, procedures, systems, and tools to ensure the maximum contribution
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company
QUALIFICATIONS & REQUIREMENTS
Minimum 3 years of experience in Customer Service related roles
Proficiency in Microsoft Office (Word and Excel) and Google Docs
Experience with Enterprise Resource Planning (ERP) systems
Proficiency with common customer success and customer relationship management software, such as Hubspot
Creative and swift problem-solving skills
Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
Ability to work independently with minimal supervision and manage multiple, often competing, priorities
Bachelor's Degree preferred, but not required
An associate degree is required
BENEFITS & PERKS
Trinity Packaging Supply is a four-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include:
Medical, Dental, and Vision Insurance
Vacation, Sick & Holidays
401k with employer 3% contribution
Group term life insurance
Voluntary life insurance and voluntary Short-Term Disability plan
Office game areas
Free snacks and drinks
Gym membership
Compensation Range
A base salary of $50,000 - $60,000. The compensation reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.