The Service Manager reports to the Branch Manager and will manage the service department at our Negaunee, MI branch location. This top position is responsible for managerial of subordinates, forecasting and planning, employee relations and team development and customer service/sales and marketing.
Requirements
Success in this position requires a bachelor's degree or equivalent experience in service operations and labor with experience in selling at a management level. A strong working knowledge of construction equipment operations and mechanical functions. Solid shop floor management knowledge and experience. Good understanding of financial reporting principles. Solid understanding of pricing and discounting effects. Good business acumen. Ability to lead and mentor subordinates and leadership skills in a specialized repair environment. Excellent communication skills, solid customer service skills, the ability to multi-task, work independently, and a can-do attitude. Must be highly organized. Must have valid driver's license and acceptable driving record.