Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates. Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC. Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers. Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process. Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.
Skills:
Customer Service Skills
Organization and multi-tasking skills, good time management and the ability to adapt easily to a fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex