The Facility Project Administrator will be responsible for the day-to-day administration of GTS' service offerings in support of our Technology Integration Facilities.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Ensures that appropriate actions and escalations are executed to resolve customers' problems and concerns.
Responsible for creating and maintaining inbound reports.
Responsible for providing support to various management and operational functions, including but not limited to greeting and reception of guests, as well as meeting/conference coordination and planning.
Assists management with administrative tasks, including conference room coordination, meeting support requests, and travel arrangements.
Tracks inbound shipments; ensures customer signoff documents are uploaded/stored for all outbound shipments in NetSuite.
Works to resolve RMAs, DOAs or damaged units with vendors.
Maintains and reorders office supplies and warehouse materials for GTS Integration Facility.
Provides weekly inventory updates.
Provides admin-to-admin customer support.
Maintains relationships with vendors to ensure schedules are being met in a timely manner.
Participates in QA audits for facility operations.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent written and communication skills, including active listening.
Service-oriented and able to resolve customer grievances.
Excellent organizational skills and attention to detail.
Proficient in Microsoft Office Suite or equivalent software.
Thorough analytical skills.
Experience with Enterprise Resource Planning (ERP) software desired.
Education and Experience:
High school diploma or equivalent required.
Bachelor's degree in business or marketing preferred.
Customer service experience required.
Minimum two years of experience in an administrative role required.