Company Overview: Join the largest hard money lender in the Mid-Atlantic region, specializing in fast, flexible financing solutions for real estate investors, builders, and developers. Our client is known for delivering quick approvals, personalized service, and competitive rates, and they are dedicated to empowering real estate professionals with the capital they need to grow their businesses.
Position Overview
The Vice President of Operations will be responsible for overseeing and optimizing company-wide processes, ensuring seamless collaboration between departments, and executing strategic initiatives to enhance operational performance. This role will focus on improving execution, leveraging technology to drive efficiency, and fostering a culture of accountability and continuous improvement.
Key Responsibilities
Operational Execution & Process Optimization
Develop and implement streamlined operational processes that enhance efficiency across the organization.
Lead cross-functional initiatives to improve communication and collaboration between sales, underwriting, servicing, and finance teams.
Ensure operational scalability to support the company's growth objectives while maintaining service excellence.
Identify and mitigate operational risks while ensuring compliance with regulatory and lending guidelines.
Implementation & Automation
Evaluate, select, and implement solutions to improve loan origination, servicing, and overall workflow automation.
Optimize the firm's use of CRM, loan management systems, and other operational platforms to improve data-driven decision-making.
Drive digital transformation initiatives that enhance the borrower experience and internal efficiencies.
Strategic Leadership & Execution
Partner with the executive team to define and execute strategic priorities for operational growth and efficiency.
Establish key performance indicators (KPIs) to measure and drive operational excellence.
Develop and mentor a high-performing operations team, fostering a culture of accountability and continuous improvement.
Financial & Lending Operations
Oversee loan processing, underwriting, and servicing workflows to ensure timely execution and quality control.
Collaborate with finance and treasury teams to ensure optimal liquidity management and funding strategies.
Improve cost efficiency and operational effectiveness while maintaining service standards.
Qualifications & Experience
5+ years of experience in operations leadership, preferably within hard money lending, private lending, or real estate finance.
Proven track record of optimizing operations, executing strategic initiatives, and implementing technology-driven efficiencies.
Experience with loan origination systems (LOS), CRM platforms, and workflow automation tools preferred.
Strong analytical skills with the ability to interpret data and drive process improvements.
Leadership experience with a track record of building and managing high-performing teams.
Ability to thrive in a fast-paced, growth-oriented environment.