1st Choice is seeking an experienced Testing Center Manager to support a higher education institution in Norfolk, VA. This is an exciting leadership role for a detail-oriented and organized professional who is passionate about exam security, student assessment, and process improvement.
The Testing Center Manager will oversee all aspects of the university's Testing Center operations, ensuring secure, fair, and efficient exam administration. Reporting to the Associate Dean for Educational Assessment and Evaluation, this role will manage scheduling, proctor supervision, technology coordination, and compliance with accreditation and institutional policies.
Location: Norfolk, VA
Work Schedule: Full-time; Monday - Friday, 8:00 AM - 5:00 PM. Hours may vary depending on the exam schedule, including occasional early mornings or late afternoons
Key Responsibilities:
Lead the development, implementation, and evaluation of Testing Center policies and procedures to align with institutional goals.
Oversee exam scheduling, examinee registration, and roster management with a focus on accuracy and efficiency.
Manage accommodations for students with approved exemptions, ensuring compliance with institutional guidelines.
Monitor and track Testing Center-related expenses, including procurement of exams, invoicing, and budgeting support.
Collect, analyze, and report data for program evaluation, continuous improvement, and accreditation purposes.
Supervise, train, and manage a team of proctors to ensure smooth and effective test administration.
Collaborate with IT to maintain and enhance testing technology for a seamless exam experience.
Ensure compliance with accreditation standards, regulatory requirements, and best practices in exam security.
Serve as a backup proctor when needed and support initiatives that enhance testing security and effectiveness.
Conduct training sessions for faculty, staff, and students on Testing Center policies and best practices.
Perform additional duties as assigned to support the institution's mission.
Qualifications:
Bachelor's degree required; Master's degree highly preferred in Education, Higher Education Administration, Educational Leadership, Business Administration, Psychology, Information Technology, or a related field.
Minimum of 3 years of experience in a student testing environment or similar setting.
Proficiency in Microsoft Outlook, Word, Excel, and Internet-based applications.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent communication and leadership skills to engage with faculty, staff, and students effectively.
Why Join Us?
This is an opportunity to make a meaningful impact in higher education by ensuring a secure and effective testing environment. If you are passionate about exam security, process optimization, and student success, we encourage you to apply!