The Sr. Manager Medical Affairs provides medical information relating to company products at the request of consumers, healthcare professionals, and internal groups. He/she will also be responsible for monitoring The HRT Club's Contact Center and documenting and processing adverse events and product complaints.
Responsibilities:
Responsible for answering and addressing company Call Center phone calls from consumers, healthcare professionals and other parties.
Follow-up on medical information inquiries transmitted via telephone, fax or e-mail from requesting consumers, healthcare professionals and other parties.
Participate in updating and creating standard medical response letters to product inquiries from requesting healthcare professionals.
Research medical information to provide responses relating to company products to requesting healthcare professionals.
Provide and/or assist in presentations relating to company products to internal or external groups as needed.
Intake adverse event reports from consumers, healthcare providers, company representatives and other parties and follow-up as necessary.
Intake product complaint reports from consumers, healthcare providers, company representatives and other parties and follow-up as necessary.
Support company product booths at professional scientific meetings as needed.
Perform literature searches for new content related to company products on a regular basis.
Update and assist with the creation of new standard operating procedures (SOPs) for the medical affairs department.
Create and develop training materials for sales representatives; ensure consistency amongst created training materials.
Track and document monthly call center volume, medical information requests and other metrics associated with the call center.
Evaluate and review scientific journal articles in company meetings.
Create and review presentations for the company speaker program.
Requirements and skills:
PharmD, MD, Physician assistant, Nurse or Nurse with Medical Science Liaison background preferred.
Knowledge of FDA regulations/guidance pertaining to Medical Information and Drug Safety, OIG compliance program guidance, Open payments, and the PhRMA Code.
Ability to work independently in a variety of ongoing projects.
Excellent written and oral communication skills; good organizational and planning skills; effective presentation skills for a variety of audiences.
Strong computer skills, including working knowledge of epidemiological and safety databases, Software: Windows, Microsoft Office.
Understands all legal and regulatory environments relative to Pharmaceuticals.
Ability to work a full-time schedule in accordance with the company Contact Center hours of operation.