The responsibilities of a General Manager are working with patients, ensuring that the team is adhering to policies and procedures, supervising team members, overseeing dispensary operations, and ensuring a wonderful patient experience. The General Manager should be able to demonstrate excellent communication, leadership, and customer service skills in order to ensure that team members are well-informed, that the store is well run, and that patients are satisfied with their purchases.
Responsibilities
Providing a wonderful experience for the patient.
Advising patients on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
Keeping abreast of new cannabis products on the market as well as the latest industry trends.
Processing patient's payments using the dispensary's Point of Sale (POS) system.
Ensuring that the store is clean and well-organized at all times.
Ensuring company policies and procedures are followed.
Hiring, training, and supporting of new employees.
Resolving customer issues.
Providing leadership and direction to all employees.
Working closely with ownership to ensure store is profitable and reputable.
Ensuring an excellent standard of customer service is upheld.
Maintaining the store to high standards, including stocking products and regular cleaning.
Completing tasks assigned by the ownership accurately and efficiently.
Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
Maintaining compliance by following the proper policies and procedures set by the company and the state.
Perform other duties as assigned.
Qualifications
Proven experience working as an AGM or GM in a dispensary.
Ability to pass a background check and receive a facility agent card from the state
Sound knowledge of cannabis strains and their medicinal benefits.
Outstanding organizational skills.
Excellent analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Work well with other team-members.
Be self-motivated and possess the desire for self-development.
Have the ability to work autonomously when required.
Physical Requirements: Prolonged periods of standing and walking throughout the retail space. Must be able to lift up to 40 pounds at times.