We are seeking a Learning & Development Trainer to support training initiatives within the Payment Processing teams of one of our exciting financial services clients! This role is responsible for creating, updating, and maintaining training presentations, knowledge base articles, and learning materials. The trainer will coordinate and facilitate new hire orientation, skill training, and other learning sessions as needed by leadership.
Success in this role requires strong instructional design skills, content development expertise, and the ability to coach and train employees at all levels. The ideal candidate is detail-oriented, highly organized, and passionate about delivering engaging and effective training.
Responsibilities:
Develop, update, and maintain training materials, presentations, and knowledge base articles
Facilitate new hire orientation, operational skills training, and ongoing uptraining sessions
Coordinate training schedules, access requirements, and learning resources for employees
Work closely with SMEs and leadership to build and refine learning content
Conduct training verification checks to assess knowledge retention and skills development
Support continuous improvement of training programs through evaluation and feedback
Provide coaching and development opportunities to staff and managers
Ensure training materials align with evolving tools, products, and services
Utilize content creation software to enhance learning experiences
Qualifications:
Bachelor's degree or 10+ years of experience in Learning & Development, Organizational Management, or a related field
2+ years of TSYS experience
Experience in management, content design, creation, and facilitation
Strong background in lesson plan creation and instructional delivery
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Notes)
Experience with content creation tools (360 Learning, Camtasia, or similar)
Preferred Skills
Instructional design & e-learning development
Learning management system (LMS) experience
Training development & facilitation
Technical writing & documentation
Content design & implementation
Pay:
$45 - $55 /hr
Location:
In Office - Tempe, AZ
~30% travel required
Schedule:
Monday - Friday
40 hours
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TalentBridge -- Connecting People with Their Purpose
As one of the nation's leading professional recruiting companies, TalentBridge successfully places thousands of candidates in their dream jobs every year.
At TalentBridge, we're passionate about connecting people with their purpose, and we go above and beyond to be the trusted partner to the people we serve. We value relationships over transactions - relationships grounded in open communication and honesty. We're built on collaboration and teamwork - both with internal team members and with each and every candidate we represent. And that goes beyond a vested interest in your professional success, to rooting for your personal success.
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We know success begins with personal connections, so we work hard every day to get to know the person behind the resume so we can help our candidates find the best job, not just a job.
That's a fantastic reason to get out of bed every morning, and we're excited to share it with an expanding team. Will you join us?
Proven Process
We follow a disciplined, proven process to help ensure success in matching high-quality candidates with high-performance companies. It starts with an in-depth understanding of your skills and experience. It continues with a deep dive into your passions which, in turn, help us to find your purpose. It's a process that goes well beyond your resume - one that values relationships over transactions in order to optimize success in your job search.