Location: Greenville, SC 29601 (up to 4 days in-office, minimum 3 days in-office)
Job Description:
A client of Insight Global is looking to bring on a Service Desk Administrator. This role will support endpoint computer devices across the organization while adhering to security and computer standards. Tasks may include computer deployment, break/fix support, license/asset management, employee on/off boarding, procuring computer hardware, and SaaS admin and configurations.
Responsibilities:
Provide technical support and resolve problems to the end user's satisfaction
Monitor and respond quickly and effectively to tech and security related matters
Resolve technical issues/requests in a timely manner
Adhere, maintain, enforce, and deploy technology standards and policies
Provide device, license management, and procurement support
Follow ticketing and escalation procedures for reporting issues and outages
Manage tech systems including Intune, Azure, security, and device management tools
Maintain computer assets and licensing inventories
Assign users to the appropriate security groups and roles within enterprise systems
Cloud / SaaS support (API integrations, SSO, security audits, and configuration)
Develop, maintain, and report on applicable KPIs
Support merger and acquisitions technical tasks
AWS Administration
Requirements:
Bachelor's Degree in Computer Science preferred but related degrees will be accepted
5+ years of experience in a customer facing technology support role
2+ years of M365/Google administration experience in an enterprise setting
2+ years of cloud/SaaS administration experience
Working knowledge of SSO
2+ years of AWS Administration experience
Experience with M365 Intune, Autopilot, and remote computer provisioning
Ability to manage competing priorities while crossing between various technical roles
Experience managing 3rd party IT managed service providers (MSP)
Experience navigating security platforms to investigate cybersecurity related issues
Plus:
Postgres database experience
M365 SharePoint admin experience supporting company intranet sites