Russell Tobin's client, an American banking corporation, is hiring an Account Setup Coordinator at Knoxville, TN
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Employment Type: Contract/Onsite
Location: Knoxville, TN 37920
Duration: 6+ months with possible extension or conversion
Pay range: $18/hr - $19.43/hr
Schedule: Mon - Fri
Job Overview:
We are seeking contract professionals to support our outbound account management team by assisting customers with the upgrade of legacy point-of-sale (POS) devices that are being phased out. This position is based in a centralized call center environment, where you will proactively contact existing customers, assess their business needs, and recommend appropriate payment processing solutions to ensure they remain up-to-date and operational.
Key Responsibilities:
Conduct outbound calls to existing customers to inform them about required POS device upgrades.
Identify customer needs and recommend tailored payment solutions and value-added services.
Collaborate with internal teams, including sales, account management, and banking partners.
Respond to customer inquiries and provide timely support.
Assist customer service teams during high-volume periods to maintain service quality.
Qualifications:
2-4 years of experience in outbound sales, telemarketing, or financial services preferred.
Proven sales and customer service skills with the ability to meet or exceed KPIs.
Strong communication skills with the ability to explain complex products clearly and persuasively.
Self-driven, organized, and able to work effectively in a fast-paced environment.
High school diploma or equivalent required.
Proficient in keyboarding, 10-key, and navigating multiple computer systems.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.