Supervisor, Individual Direct Sales at Comcast in Union City, New Jersey

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for coaching, leading and monitoring sales representatives with respect to goals, metrics, performance and sales skills and techniques. Creates and implements processes and procedures and lends to a culture that increases product penetration in designated territories through sales to current, former and new individual customers. Consults with new and existing customers as necessary to understand customer reactions to Comcast products, services and sales channel effectiveness. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Job Description

Core Responsibilities

• Supervises and motivates a team of door-to-door direct sales Representatives to achieve sales goals for digital Video, High-Speed internet, digital Voice product categories and HOME Security. Provides individualized and ongoing performance management to ensure efficiency and productivity of all team members.


• Conducts tactical planning, standardized reporting and feedback on effectiveness of existing sales plans. Supports and leads competitive field efforts through the implementation of acquisition and win-back tactics as directed.


• Coordinates audit follow-ups by Sales Representatives. Performs realtime field evaluation of Individual Sales Representative performance. Tracks and analyzes Representative activity and results metrics on a daily basis.


• Coordinates processes to ensure accuracy in daily check-in/pre-screen of sales orders. Strategically distributes and documents territory among team members. Leads a dynamic, well informed front line work force that successfully executes the appropriate campaign strategies.


• Conducts individual and team coaching and development sessions. Enhances and promotes the sales environment of the entire organization.


• Assists Sales Representatives in solving customer problems (technical, product, billing etc.) Resolves or serves as intermediary to resolve service issues. Develops partnership with internal departments (e.g. customer service, technical operations) to ensure customer satisfaction.


• Leads/motivates sales employees.


• Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.


• Obtaining and maintaining any credentials and/or licenses necessary to sell and/or design alarm systems as required by applicable law.


• Consistent exercise of independent judgment and discretion in matters of significance.


• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team - make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Performance Metrics; Cross-Departmental Collaboration; Training and Development; People Management; Communication; Customer Satisfaction; Product Knowledge

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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