Sr Manager, People Operations and Solution Design at Gap Inc. in San Francisco, California

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Sr Manager of HR Solution Design is responsible for designing and developing innovative and scalable HR solutions that leverage technology, people, and process in support of our strategic priorities and that strengthen our Purpose, Vision, Mission and Values. This role leads problem solving and transformational activities that streamline HR functions, improve efficiency, and enhance the Employee Experience.

What You'll Do

• Gather information on current HR processes, organizational structures, and pain points in the Employee Experience to understand the need and best path for new solutions


• Work with cross-functional stakeholders to drive alignment around the opportunities in processes and services that impact the effectiveness of our teams and diminishes their productivity


• Lead the application of problem-solving and process improvement methodology, that get to root-cause and results in sustainable, employee-centric solutions that support a high-performance culture


• Facilitate cross-functional reengineering of business processes, including work mapping and measurement, time and motion studies, process flow analysis, voice-of-the-customer and value assessment, aimed at building capacity and capability


• Analyze data to support problem definition, evaluation of impact, and prioritize solutions that simplify and optimize the way we work


• Monitor effectiveness of implemented programs and solutions to feed cycle of continuous improvement that drive organizational performance

Who You Are

• Out-of-the-box strategic thinker, continuously seeking ways to understand, improve and optimize business processes and service delivery


• Thrive in an agile, fast paced environment, with a collaborative approach to problem solving


• Can apply Lean/Six Sigma methodologies and tools to drive business process optimization projects


• Use qualitative and quantitative data to formulate hypothesis and determine solutions


• Able to plan, execute, and manage hands-on responsibilities while indirectly leading others


• Acts with urgency while maintaining high standards of quality, attention to detail and accuracy


• Solid understanding of HR principles, practices, and systems


• Experienced in program and project management, able to translate business needs into use cases and technical requirements


• Effective communication and facilitation skills

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $149,600 - $198,200 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.