VP, Consumer Fraud Risk at PayPal Inc. in Omaha, Nebraska

Job Description:

The Company



PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.



Job Description Summary:

The Vice President of Consumer Fraud Risk will be responsible for leading the comprehensive strategy for managing fraud risks associated with PayPal's consumer product suite including but now limited to Venmo, P2P, Debit Cards, Credit Cards, Buy Now Pay Later (BNPL), Xoom, and Crypto portfolios. This pivotal role requires a visionary leader who can effectively navigate the complexities of consumer risk management while leveraging advanced analytics and innovative solutions to enhance risk mitigation strategies. The VP will ensure the safety and integrity of our consumer-facing platforms while upholding our commitment to consumer protection.



Job Description:




Key Responsibilities:




Strategic Leadership in Consumer Risk:

• Define and implement a robust consumer risk management framework that aligns with the organization's mission to provide secure and reliable financial services.
  
  

• Develop targeted strategies to address specific risks associated with consumer products, including, Venmo, P2P, Debit Card, Credit Card, BNPL, remittances, and Crypto account onboarding and transactions.
  
  

Risk Management for Consumer Products:

• Oversee the orchestration of business needs, risk strategies, and technical solutions to prevent fraudulent activities across consumer products.
  
  

• Collaborate with data science and engineering teams to develop capabilities that enable real-time risk assessment and response to emerging threats.
  
  

Portfolio Risk Assessment and Optimization:

• Lead the application of advanced models and analytics to evaluate consumer risk profiles, ensuring effective segmentation and tailored interventions.
  
  

• Implement strategies to optimize risk coverage while supporting business growth and consumer engagement.
  
  

Onboarding and Identity Verification:

• Direct the design of secure and efficient onboarding and identity verification processes to enhance the consumer experience.
  
  

• Utilize AI and machine learning to identify and mitigate risks associated with fraudulent or deceptive entities during onboarding.
  
  

Consumer Protection Integration:

• Drive risk strategies that uphold consumer protection commitments, ensuring scalability and sustainability across all consumer products.
  
  

• Develop tools and methodologies to detect and address abuse of consumer protections, maintaining platform integrity.
  
  

Team Leadership and Cross-Functional Collaboration:

• Build and lead a high-performing Consumer Risk team that fosters innovation, collaboration, and effective execution.
  
  

• Partner with Product, Engineering, Data Science, and Compliance teams to design risk strategies that enhance consumer trust and enable business objectives.
  
  

Global Perspective and Scalability:

• Lead consumer risk management efforts across diverse markets, addressing the unique needs of various consumer segments and regulatory environments.
  
  

• Ensure that risk management solutions are scalable and adaptable to emerging trends and underserved markets.
  
  

Qualifications:

• Experience: 15+ years in risk management, fraud prevention, or financial services, with 10+ years in senior leadership roles.
  
  

• Organizational Leadership: Proven track record of effectively leading, globally distributed teams of 100+ members.
  
  

• Domain Expertise: In-depth knowledge of consumer risks associated with Venmo, P2P, Debit Cards, Credit Cards, BNPL, remittances, and Crypto services.
  
  

• Innovation Leadership: Demonstrated success in driving innovative risk management solutions using advanced analytics and technology.
  
  

• Executive Presence: Exceptional ability to influence and engage with C-level executives, articulating complex strategies and their business implications.
  
  

• Collaboration Skills: Proven success in working cross-functionally with engineering, product, and compliance teams to deliver impactful solutions.
  
  

• Analytical Mastery: Expertise in leveraging data and analytics to inform risk strategies and optimize outcomes.
  
  

• Global Perspective: Experience managing consumer risk programs across multiple geographies, accounting for regional nuances and regulatory variations.
  
  

• Change Agent: Skilled at navigating ambiguity, adapting to rapid changes, and prioritizing evolving requirements.
  
  

This role is critical to ensuring the safety and integrity of our consumer products while driving innovation and growth in a rapidly evolving financial landscape.



Additional Job Description:




Subsidiary:

PayPal



Travel Percent:

15


-


PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$250000 to $360000


For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.



Our Benefits:



At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.



Who We Are:



Click Here to learn more about our culture and community.



Commitment to Diversity and Inclusion



PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.



Belonging at PayPal:


Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.


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