Member Experience Consultant (I or II, DOE) at Cambia Health in Olympia, Washington

Job Description:

Member Experience Consultant (I or II, DOE)




Oregon, Washington, Idaho or Utah



Build a career with purpose. Join our
Cause
to create a person-focused and economically sustainable health care system.



Who We Are Looking For:


Every day, Cambia's dedicated team is living our mission to make health care easier and lives better. Join us as a Member Experience Consultant and be part of something bigger. As a key player in our Member Experience Office, you'll orchestrate breakthrough solutions that matter. You'll unite experts across our organization to design and deliver industry-leading experiences that transform how people interact with healthcare. Your work will create lasting positive change that makes a real difference in people's lives.


Are you ready to be our next experience architect? We're looking for a program management pro who thrives on journey mapping and lives for creating extraordinary experiences. If you're passionate about innovation and driven to make healthcare work better for real people, this is your opportunity to make your mark.



What You Bring to Cambia:



Qualifications:

• Bachelor's degree in Business Administration, Operations Research, Computer Science or related field


• Minimum 8+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience

Skills and Attributes:

• Expert analytical and problem-solving skills.


• Proficiency in advanced data analysis tools, such as Python, R, or machine learning.


• Excellent communication, presentation and collaboration skills with a variety of audiences.


• Ability to work independently and manage multiple large projects and/or initiatives.


• Experience in process improvement and implementation.


• Ability to effectively drive results and influence across teams.


• Creative problem solver; comfortable with ambiguity and taking action with limited information.


• Strong business acumen and knowledge of business goals and objectives that enhance the likelihood of recommending solutions that align with expected outcomes.


• Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a rapidly changing environment.


• Demonstrated curiosity to tackle hard and complex business problems using data and analytics to develop meaningful, practical solutions.

What You Will Do at Cambia:

• Collaborate with senior leadership to identify areas for process improvement and develop solutions.


• Manage large-scale projects and operational initiatives.


• Develop and implement process improvements to increase efficiency and productivity.


• Provides high level analysis and data interpretation in support of strategy development, program implementation and analysis


• Develops meaningful dashboards and presentations that use information to inform and influence business activities and strategies, including senior leaders.


• Uses a thorough understanding of business objectives to influence solutions that produce new insights and opportunities for the organization


• Lead data analysis and reporting to identify trends, opportunities, and challenges.


• Mentor and guide junior analysts in their professional development.


• Perform complex analyses on programs and initiatives and create visual representations and summary reports of findings.


• Partners closely with the IT group to ensure there is a business and technical alignment of the strategic roadmap and projects.

The expected hiring range for a Member Experience Consultant I is $110,500-149,500 depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 15%. The current full salary range for this role is $104,000-169,000.


The expected hiring range for a Member Experience Consultant II is $134,300-181,700 depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 15%. The current full salary range for this role is $126,000-206,000.



About Cambia



Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.



Why Join the Cambia Team?



At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.


• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.


• Grow your career with a company committed to helping you succeed.


• Give back to your community by participating in Cambia-supported outreach programs.


• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.


In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.


• Annual employer contribution to a health savings account.


• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.


• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).


• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).


• Award-winning wellness programs that reward you for participation.


• Employee Assistance Fund for those in need.


• Commute and parking benefits.

Learn more about our benefits.


We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.


We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.


If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. Apply Now