ITUS - IT Technician 2 at American Cybersystems, Inc. in Chesapeake, Virginia

Job Description:

Innova Solutions has a client which is immediately hiring an IT Technician


Job Type: Full Time/contract
Job Title: IT Technician 2
Location: Chesapeake, VA 23323 -(Hybrid)
Duration: 6+ Months (Possible Extension)

As an IT Technician, you will:

• Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals


• Maintain client hardware lifecycle and asset management activities


• Provide partnership and support for IT-related projects


• Complete minor and major incident management


• Support application and emerging technology deployment support


• Fulfill hardware and software requests


• Provide employee training related to employee-used hardware and IT processes


• Partner with teams on providing continuous improvement, MDI, and lean thinking to IT processes, tools and services


• Support technical solutions and ensure reliable, secure client endpoint devices.


• Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.


• Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.


• Coaches and trains new IT Service Operations Specialist

Additional Responsibilities:

• Assist with the setup, support, and operations of virtual meetings, Teams room systems, and video/audio production systems for onsite events


• Provide first-line technical partnership with the Advance Manufacturing Team to ensure proper IT alignment and security posture


• Create IT documentation and knowledge base articles to promote standard work process within IT Service Operations community

Ideal Qualifications and Competencies:

• Bachelor's or Associate degree in a related IT technical field


• 7+ years of experience providing technical customer support including troubleshooting computer hardware and software


• 2+ years of experience running audio/video systems


• 2+ years supporting shop floor systems, network, and hardware


• Experience with the ServiceNow platform


• Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position


• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!

Baby Rani
816-360-8269
baby.rani@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range: $25-$ 28/hr
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024


• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)


• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)


• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)


• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)


• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)


• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws

Thank You!
Team Innova Solutions Apply Now