Pengate Handling Systems delivers comprehensive warehouse solutions, leveraging our expertise in lift trucks, racking, conveyor systems, dock and door services, rentals, parts, and maintenance. We ensure our customers' supply chains run efficiently with trusted, effective support. This role focuses on educating and training Pengate's technician teams. Technical Trainers provide both classroom and hands-on instruction to prepare technicians with the skills needed to meet customer expectations. Acting as mentors and subject matter experts, they play a vital role in upholding our high standards. Employment as a Technical Trainer requires successful completion of the Raymond Course Manager Training program, which equips candidates with the knowledge to facilitate Raymond courses effectively.
What Are the Benefits of Working at Pengate?
Employer Paid Basic Health, Dental, and Vision Coverage! Additional plans available
Generous PTO and 10 Paid Company Holidays
Paid Parental Leave
Progressive Company Culture
Supportive Management with Career Growth Opportunities
And much more!
Duties/Responsibilities:
Conduct technician training in both classroom and on-the-job settings in compliance with Raymond/Toyota and OSHA standards.
Organize and manage course schedules, classroom resources, and student engagement to meet learning goals.
Complete administrative tasks promptly, such as booking travel, managing expenses, tracking attendance, and recording training outcomes.
Contribute to team projects, including course updates, new training development, and process improvements.
Conduct field quality assurance audits, ensuring that technicians adhere to established forklift maintenance and repair standards.
Provide in-the-field coaching and mentoring to technicians, offering real-time feedback and support to enhance their technical and customer service skills.
Collaborate with technicians on-site to reinforce adherence to company and OSHA safety protocols and best practices for equipment handling and maintenance.
Develop and implement continuous improvement plans based on assessment findings, collaborating with both technicians and management to drive quality outcomes.
Document and report assessments findings, providing recommendations for technician training or further skill development where needed.
Act as a resource and subject matter expert in the field, sharing expertise on troubleshooting, diagnostics, and problem-solving in real-world scenarios.
Act as a liaison between customers and customer service representatives, providing insights to improve customer support and satisfaction.
Required Skills/Abilities:
Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
Self-motivated mindset and comfortable working independently.
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
Aptitude for mentoring and developing others.
Strong commitment to safety and customer service.
Must be comfortable speaking in front of others along with the ability to prepare and present technical material.
Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs
Education and Experience:
High school diploma or equivalent required.
5+ years of forklift repair experience preferred.
5+ years of forklift scheduled maintenance experience preferred.
Mechanical troubleshooting and repair experience.
Hand and power tool experience.
Preferred previous training experience
Pengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com