We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative in our call center. This role involves assisting customers with inquiries, issues, and requests via phone, email, or chat in a fast-paced environment. The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to deliver high-quality service to ensure customer satisfaction.
Job Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include cash management products and services, online (client website) and mobile app, and general account or financial-related inquiries.
Successful applicants will be highly professional, career-driven, and committed to world-class service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy financial service center.