Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. We have corporate offices in Newport Beach and Toronto.
About this position: Full-time, hybrid position. Some travel may be required.
About the Role:
Smart Circle International is seeking a Sr. Solutions Engineer that will be part of the team that is responsible for building and optimizing the Salesforce platform to enhance and improve a wide array of business functions that are conducted on the platform. Your duties will include configuring and maintaining Salesforce features, developing custom applications, reports and dashboards, testing and carefully deploying changes, and providing user support and training to maximize adoption.
Job Specific Duties & Responsibilities: • Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. • Develop and implement custom applications and solutions within Salesforce to meet business requirements. • Administer and maintain the Salesforce platform, ensuring optimal performance and user satisfaction. • Provide training and support to end-users to ensure effective utilization of Salesforce applications. • Create and manage complex reports and dashboards to provide actionable insights to stakeholders. • Perform data management tasks, including data imports, data cleansing, and data migration. • Troubleshoot and resolve issues related to Salesforce functionality and integrations. • Ensure compliance with data security and privacy policies. • Integrate other systems and applications into Salesforce platform. • Stay up-to-date with Salesforce releases, features, and best practices, and proactively recommend improvements. • Additional duties as assigned
Job Specific Skills & Competencies: • Solution Design: Design effective Salesforce solutions that meet our needs. • Technical Expertise: Deep understanding of Salesforce capabilities and limitations. • Requirements Gathering: Collect and document clear and concise requirements. • Business Analysis: Understand business processes and translate them into Salesforce solutions. • Communication: Clearly explain technical concepts to non-technical audiences and manage user expectations and relationships. • Problem Solving: Identify and resolve issues within the Salesforce platform. • Process Automation: Automate business processes using SF Flow. • Attention to Detail: Ensure accuracy in data management and configuration. • Training and Support: Provide training and ongoing support to clients. • User Management: Manage user accounts, profiles, and permissions. • Security Management: Implement and maintain security protocols. • Data Management: Maintain data integrity and cleanliness. • Designer's Mindset: Design user-friendly and efficient Salesforce interfaces. • Change Management: Guide users through changes and adoption of new processes. Manage and communicate changes within the Salesforce environment. • Project Management: Plan and execute Salesforce projects effectively. • Adaptability: Adjust to changing client needs and project requirements. • Learner's Mindset: Continuously update knowledge on Salesforce features and best practices.
Minimum Qualifications: • Proficient in building custom applications on the platform using non-standard objects. • Bachelor' s degree or equivalent work experience or Relevant Experience: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree • 5 years+ experience in administering, administration, development, reporting and security management in a platform-centric org. • Certified Salesforce Administrator and Platform App Builder. • Proficient in utilizing MS Office & Flowcharting tools to document processes. • Proficient in delivering solutions based on Flow, Community Sites, Omni-channel, and Einstein. • Experience in performing data cleanup, extraction and data importing. • Experience integrating third-party applications into the Salesforce platform.
Preferred Qualifications: • Certified Salesforce Advanced Administrator, and/or any other SFDC Certifications. • Familiarity with Salesforce languages and API's - VisualForce, Apex, RESTful and SOAP. • Experience delivering solutions that employ Einstein AI or Agentforce. • Experience leveraging and configuring AppExchange products to develop a solution. • Experience with Salesforce products i.e. Service Cloud, Sales Cloud, or Field Service Lightning • Experience creating reports using Tableau. • Experience with geographical applications i.e. Salesforce Maps.
In Accordance With The Applicable Law, The Following Represents a Good Faith Estimate Of The Minimum And Maximum Compensation Range For This Position
The estimated annual compensation range for this role is $110k - $160k
The compensation range reflects the Company's reasonable expectation at the time of posting. Exact compensation for this role will be determined based on permissible, non-discriminatory factors such as candidate's qualifications, skills and experience.
Full-time positions also include a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.
Why work at Smart Circle International?
We are a smart, entrepreneurial group of people who care about our clients, customers and team members. We have a solid track record of longevity, promoting from within and recognizing, nurturing and rewarding talent and results.
Our mission: Smart Circle International provides meaningful growth opportunities for our clients by providing customized marketing campaigns and access to a broad network of independent sales companies that provide face-to-face marketing and in-person sales services.
Our core values are:
ENTREPRENEURIAL SPIRIT - We are founded by entrepreneurs and challenge ourselves to be bold and innovative and to ignite that same passion and drive in others.
INTEGRITY - We do the right thing and hold ourselves to the highest standards of excellence.
TEAMWORK - We collaborate with respect, transparency, and honesty for everyone we work with.
CITIZENSHIP - We positively impact the communities in which we live and work.
Most importantly, working with Smart Circle International means working with an amazing team. Our people are our biggest asset and strength. We are hardworking and fun. We tackle challenges together and celebrate successes and milestones with each other. We regularly enjoy getting together virtually, to join in fun and creative activities and to gather as a team.
If this position and the company sound interesting, we want to hear from you!
Our Commitment: Smart Circle International is passionate about creating an inclusive workplace that promotes and values diversity and celebrates differences.
We are committed to creating an environment that fosters growth opportunities for all team members. Wherever practical, Smart Circle International wants team members in the position that best suits their unique abilities, interests, and skills, as well as our business needs. We strongly believe that bringing our team members' diverse backgrounds, cultures, and perspectives together is the best way to serve our clients and the independent sales companies with which we work side by side.
Equal Opportunity Employer: We believe in equal opportunity. Each team member is recruited, employed, evaluated, and considered for promotion without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. We will not tolerate discrimination or harassment based on any protected characteristic and expect all team members to treat others with dignity and respect.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT
As part of your job application and our evaluation of your candidacy, we collect, receive, maintain, and use your personal information, which as used herein, means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The following is the personal information we may collect as part of the application process: • Personal contact details, such as name, title, address, telephone number, and email address; and • Application information, such as your qualifications, skills, education, references, and other information that may be in your resume, cover letter, and materials you provide to us when applying for employment.
We collect your personal information to evaluate your job application and candidacy for employment, to check your eligibility to work in the country in which you have applied, for background checks, and to comply with employment and other laws. If you become employed by us, we will notify you of additional categories of personal information that we collect, receive, and maintain for business purposes.