Thrives in a fast-paced environment with evolving needs
Responsibilities:
Responsible for gathering, analyzing, and creating comprehensive work products documenting requirements, including validation and traceability, for existing and new applications supporting various business channels.
This position understands how organizations function to accomplish their purpose, and defines capabilities an organization requires to provide a service or meet their goals. Facilitates communication between organizational units to align the needs of business units in order to create requirement work products for solution providers.
Plans, directs and completes the analysis of business problems to be solved or product/services to be developed for delivery.
Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Assesses system impacts, provides gap and process analysis as well as cost/benefit analysis for system or product/service related initiatives. Acts as liaison between the user community and internal IT resources.
Plans, facilitates, and participates in working sessions with cross-functional resources.
Power BI - Design, build, & maintain reports (required)
Alteryx - Workflow & macro proficiency (required)
What does a typical day look like? (daily tasks): Meeting with customer groups to understand their business process and collaboratively brainstorm solutions (15%)
Design solutions independently & with development team (15%)
Implement solutions with SQL code, automation workflows, and data (50%)
Deliver solutions to customers with training and adoption support (10%)
Solution monitoring, maintenance, fixing, and documentation (10%)
What you didn't know about us:
Competitive salary
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical
Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We
provide around the clock availability, competitive employee
benefits, and continuously check-in to make sure things are going smoothly.