Apex Imaging Services is a nationwide custom solution provider for multi-site remodels and rollouts in the retail and restaurant industries. We're revolutionizing the commercial multi-site remodel industry at Apex by developing cutting-edge tech and blending it with our army of skilled tradespeople.
About the Role:
A Program Manager is responsible for directing and managing multiple programs, establishing deliverables, executing critical program objectives, managing contract negotiations and sustaining vendor relations all while ensuring the program is completed on time, within budget, and to the required quality standards. This role involves coordinating various aspects of the program process, from planning through to program completion, while managing resources, stakeholders, and contractors.
Responsibilities:
The responsibilities of the Program Manager include but are not limited to: • Strategic Project Planning: Develop and define program objectives at a strategic level, create comprehensive schedules, set high-level performance requirements, and select key program participants to drive successful execution and alignment with organizational goals. • Advanced Resource Optimization: Strategically oversee the optimal allocation and utilization of labor, materials, and equipment, ensuring their procurement is conducted under the most cost-effective and advantageous terms. • Operational Oversight: Lead the implementation of operational strategies through high-level coordination and management, ensuring seamless execution across all phases of the program. • Executive Communication and Conflict Management: Establish and execute robust communication frameworks and conflict resolution mechanisms to address and resolve issues among program stakeholders effectively and efficiently. • Complex Multi-Site Management: Direct and manage multi-site construction programs from inception to completion, ensuring integrated execution and alignment with strategic objectives. • Comprehensive Planning and Budget Oversight: Spearhead strategic planning and budgeting efforts, including high-level resource identification and allocation, to ensure programs are executed in line with organizational goals and financial constraints. • Leadership in Team Development: Formulate and lead program teams, set strategic objectives and goals, and delegate responsibilities to drive program success and enhance team performance. • Strategic Program Accounting: Oversee all program accounting functions, including budget management, expense tracking, and risk mitigation, ensuring financial integrity and accountability. • Schedule Enforcement: Ensure rigorous adherence to program schedules, making strategic
adjustments as needed to accommodate changes and maintain program timelines. • Dynamic Work Plan Development: Develop and continuously refine program work plans to address evolving needs, ensuring adaptability and responsiveness to program demands. • High-Level Contractor Coordination: Manage and direct communication with contractors across various program phases, ensuring timely, high-quality completion and alignment with program requirements. • Stakeholder Integration: Coordinate and integrate efforts among all program stakeholders, including architects, consultants, contractors, subcontractors, and internal resources, to ensure cohesive program execution. • Strategic Progress Monitoring: Monitor and evaluate construction progress at a strategic level, conducting executive status meetings with sub-teams to review performance, address issues, and drive program success. • Compliance and Quality Assurance: Enforce strict adherence to budgetary guidelines, quality standards, and safety regulations, ensuring programs meet or exceed all regulatory and organizational requirements. • Documentation Oversight: Ensure comprehensive management of all program documentation, maintaining accuracy and completeness to support effective program management and compliance. • Dispute and Claim Management: Proactively identify and address potential sources of disputes and claims in program design and construction, implementing effective resolution strategies to mitigate risks. • Senior Client Liaison: Act as the primary senior liaison with clients, reviewing and approving deliverables prepared by the program team to ensure they meet or exceed client expectations before final submission. • Manage Internal Workflows & Collaboration, ensuring cross-functional teams are aligned. • Support Internal Process Optimization, refining workflows for efficiency. • Monitor Internal Program Risks & Dependencies, ensuring enterprise-wide impact is understood. • Leverage Internal Reporting Tools (Smartsheet, Power BI, etc.) for operational visibility. • Participate in Internal Training & Knowledge Sharing, ensuring PMO excellence. • Own Day-to-Day Execution of Client Programs, acting as the primary point of contact. • Lead Weekly Client Check-Ins & Reporting, ensuring program transparency. • Manage External Vendor Coordination & Deliverables, ensuring quality execution. • Ensure Compliance with Client Standards & Expectations, mitigating risk. • Facilitate Client Closeout & Lessons Learned, ensuring repeat business opportunities.