In this position you will be a resource in part of a complete call center buildout.
This resource will be part of the "call center for patient services". Patients call in when having first level troubleshooting issues with their devices-- including mobile app support/ Bluetooth issues... etc. The resource will be responsible for answering these calls and finding resolution for the patients or escalating the call to the appropriate party.
Experience:
Required:
Strong communication skills-interpersonal, verbal, and written.
2-5 years required experience in a call center, customer service in a medical field, or technical support role
Proficient with computers and common Microsoft applications.
Critical thinking/judgment and effective problem resolution
Preferred:
Sleep study and sleep apnea background or knowledge
Multi-tasking skills with proven results.
Basic knowledge of medical device industry and specifically, Inspire technology, sleep apnea, sleep studies, and upper airway stimulation therapy.