Responsible for managing team efforts to develop easily repeatable reports and dashboards that allow internal clients to make data-driven decisions. Implements strategies that result in measurable financial returns. Works with various business stakeholders to develop insights and understand customer data.
Major Tasks, Responsibilities, and Key Accountabilities
Tests, analyzes, and solves data issues to ensure data integrity. Provides technical support for end users of the self-service business intelligence tool.
Develops complex reporting dashboards and scorecards. Reports and analyzes data for all areas of the business to drive results and guide business intelligence decisions.
Collaborates with Sales, Marketing, Customer Care, and Strategy to target insights and understand customer behavioral data.
Provides support to multiple departments to ensure that business intelligence, analytics, and reporting needs are met and delivered through technology, architecture, processes, and tools.
Manages project communications between all departments. Communicates directly with team members to monitor scheduled deliverables, relay revision requests, record progress, and address obstacles as needed.
Designs and manages multivariate and/or A/B testing for marketing and web evolution.
Nature and Scope
Solutions require analysis and investigation.
Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel 20% to 50% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.