Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.
Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
Keeping up to date on email communications.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.
EXPERIENCE AND EDUCATION QUALIFICATIONS:
1-2 years of similar experience (call center, help desk, admin assistant)
Customer facing experience- this is imperative
Able to work on site from Monday- Thursday in Canton, Massachusetts
Demonstrated ability to trouble shoot and problem solve.
Ability to listen, talk, and type simultaneously.
Contract/Contract-to-Hire Roles:
Compensation:
$18/hr to $20/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.