LHH Recruitment Solutions is seeking a Client Support Specialist II for a yearlong contract position in Lindon, UT. This is for a financial technology company with an excellent reputation.
Responsibilities:
Integrate and implement software solutions, hardware and services for new client accounts
Setup and configure integrated hardware
Enter client processing account credentials into partner software
Configure integration with partner software
Provide custom tailored training to clients on use and best practices for online virtual terminal, credit card and ACH reporting, payment requests, and user creation based on their business needs
Provide detailed training on integrated business analytics tools
Frequently collaborate with partners and internal development teams to improve documentation, processes and resolve client concerns
Follow-up with clients on their go-live date to confirm successful processing.
Qualifications:
2-3 years of Implementations experience (or equivalent in technical support and client success)
Ability to troubleshoot Windows and Apple based Operating Systems
Understanding of high level concepts around Terminal Services, Cloud Based Software and Software as a Service (SaaS)
Understanding of home/ business networks (wire and wireless) using multiple network technologies and consumer/business peripherals, such as switches, routers, modems, printers, etc.
Employment Type: Yearlong contract; Performance-based hybrid (3 days onsite, 2 days remote) after training complete; Opening shift, 6 AM - 3 PM (1-hour lunch, possibly 7 AM - 3 PM)
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