SNI Companies has partnered with a Financial Services firm in the Irving, TX area that is seeking multiple Bilingual Customer Service Advisors to join their team. This opportunity offers remote flexibility and bonus potential. The ideal candidate will have 2-3 years of call center or customer service experience. Candidates must be fluent in English and Spanish.
Responsibilities:
Effectively identify and assess customer's needs to improve customer satisfaction
Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
Accurately capture customer info related to payment, contract questions, billing, and cancellation
Handle delinquents with calls, emails, letters, and reporting
Process cancellations & refunds and keep reporting up to date
Verify and set up payments
Verify and set up payments
Take overflow queue calls for quoting
Handle verifying and calculating if a customer is eligible for a mileage waiver
Assist with admin duties
Job Qualifications:
A minimum of one year of prior experience in customer service, call center and/or collections
Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team
Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus
Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution
Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment