Job Description: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our client's team in Irvine, CA. In this role, you will be responsible for processing customer orders, preparing shipping labels, answering phone calls, and communicating with vendors to ensure smooth operations. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Process customer orders accurately and efficiently
Prepare and print shipping labels
Answer and direct phone calls, providing excellent customer service
Communicate with vendors to resolve any order or shipping issues
Manage and update customer information in the system
Handle customer inquiries and complaints professionally and promptly
Collaborate with internal teams to ensure timely order fulfillment
Qualifications:
Previous experience in customer service, order processing, or a related role preferred
Strong communication and problem-solving skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to work in a fast-paced environment and manage multiple tasks