Role is to ensure efficient operation of servers, and applications. This includes implementing, maintaining, monitoring and diagnosing server hardware/software and applications. This position will also research and propose new hardware and software to keep systems up to date on new technology.
Job Functions / Responsibilities • Install and maintain server hardware and software • Administrate Test, Certification, and Production IIS and SQL environments • Liaison with in-house development and external vendors to ensure applications are successfully deployed through the change control process. • Perform backup and restore of all systems including VMWare guest file systems, windows file shares, SharePoint web and database content, SQL Server database and transaction logs and IIS web content. • Assist customers with hardware and software problems and requests. • Monitor system performance metrics and provide capacity planning to meet application SLAs. • Research and propose possible hardware and software. • Evaluates, justifies, and implements tools and techniques designed to automate work activities. • Ensure compliancy with asset management, software license management, data security, and Sarbanes - Oxley audit requirements. • Lead technical projects as assigned. • Respond timely to after-hours/weekend calls from help desk or onsite IT staff • Resolve incident reports and service requests according to documented service level agreements.
Skills / Competencies • Prefer strong technical knowledge of MS SQL Server, MS SQL Reporting Services, and IIS. Working knowledge of Windows Server, SharePoint, VMware ESX, SAN Technology, Rubrik. • Experience supporting Dell server hardware. • Excellent written and oral communication skills. • Excellent interpersonal skills. • Excellent customer service skills. • Excellent analytical, evaluative and problem solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Highly self-motivated and results driven. • Ability to multitask and work with minimal or no supervision