Established in 1945, we are a family-owned company that has grown into one of the largest manufacturing and distribution centers in the food industry. For nearly eight decades, we have built a reputation for quality, reliability, and innovation, supplying top-tier food products to customers nationwide. While we have expanded significantly, we remain committed to the family values and customer-first approach that have driven our success. Our team is the heart of our business, and we pride ourselves on fostering a collaborative, growth-oriented environment where employees can thrive and make a meaningful impact.
We are looking for a Client Relationships Team Lead to oversee a team of three and ensure our customers receive top-notch service. In this role, you will be the main point of contact for key clients, helping to manage orders, address concerns, and build long-term relationships. You will also provide guidance and support to your team, ensuring smooth day-to-day operations while working closely with other departments to improve processes. This position is perfect for someone who enjoys leading a team, solving problems, and delivering excellent customer service in a fast-paced environment.
Key Responsibilities:
Lead and support a team of three customer service professionals, providing guidance and ensuring efficient workflow.
Serve as the primary point of contact for key client accounts, addressing inquiries and resolving issues promptly.
Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
Monitor and maintain customer satisfaction, ensuring consistent communication and proactive issue resolution.
Coordinate with internal teams, such as sales, production, and logistics, to ensure smooth operations and high service standards.
Provide mentorship and assistance to team members, helping them improve customer service skills and knowledge of internal processes.
Track and report on team performance and customer feedback to identify areas for improvement.
Qualifications:
2+ years of experience in customer service, account management or related field.
Leadership experience in managing small teams or mentoring others preferred.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in Microsoft Office (Excel, Outlook, Word), SAP, and Salesforce preferred.
A customer-focused mindset, with problem-solving skills and a proactive approach to addressing client needs.
Detail-oriented and organized, with the ability to manage multiple client accounts effectively.
Corporate Resources/CRT (on behalf of our client) has been hired to source a full-time, permanent Client Relationship Team Lead.