Job Title: Member Experience Specialist (Temp-to-Perm)
Location: Chicago, IL (River North)
Workplace: Onsite (3 days/week for the first 2-3 months, including Wednesdays)
Pay Rate: $20-$21/hour
About Us:
Our client is dedicated to providing exceptional service to their members, and we are looking for a dynamic and customer-focused Member Experience Specialist to join their team on a temp-to-perm basis. This position will play a key role in enhancing their members' experience through effective communication, problem-solving, and support across multiple platforms.
Key Responsibilities:
Phone Support: Answer and manage inbound and outbound calls, including outreach efforts to increase dues revenue.
Customer Inquiry Management: Respond to and manage member inquiries via the Zendesk ticketing system (a plus if experienced).
Technical Support: Assist members with navigating our learning management system (LMS) and association-related database (Personify).
Administrative Tasks: Perform data entry and utilize MS Office products efficiently.
Multitasking & Organization: Balance multiple responsibilities while maintaining accuracy and efficiency.
Qualifications & Skills:
Excellent communication skills - enjoys engaging with customers over the phone.
Customer-centric mindset with a passion for delivering outstanding service.
Experience with Zendesk (preferred but not required).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Strong attention to detail and data entry skills.
Ability to problem-solve and proactively address member concerns.
Highly organized and able to multitask in a fast-paced environment.
Work Schedule & Onsite Requirement:
This role will require onsite work 3 days per week for the first 2-3 months. One of these required days will be Wednesday; the remaining days will be determined.
Potential for remote flexibility after the initial training period.
This temp-to-perm opportunity allows us to assess performance and fit before considering a permanent offer. If you are enthusiastic about member service and enjoy working in a dynamic environment, we'd love to hear from you!